SalesGo - Information System Management (ISM)
Enhanced integration with streamlined client management, automated workflows, and customizable dashboards for real-time insights.
Capabilities
- End-to-end CRM configuration & customization
- Automated lead-to-cash workflows & multi-stage approvals
- Role-based, Lightning-UI dashboards & real-time reporting
- Secure API integrations with ERP & marketing tools
Technologies
- Salesforce Sales Cloud (Apex, LWC)
- Lightning Web Components
- MuleSoft for API integration
- Heroku & PostgreSQL for extensions
Team
- 5 Software Engineers
- 3 Testers
- 1 Product Owner
Outcome Achieved
- 40% drop in data-entry errors
- 25% faster support case resolution
- +15% upsell revenue in 6 months
- 95% adoption rate across sales, support & marketing teams
SalesGo
Value Delivered
Transforming Sales & Service with Unified Data and Automation
Centralized all customer data into a single source of truth, eliminating duplicates and silos; automated routine tasks cut ~40% of manual work; self-service reporting empowered managers to act on sales dips and service bottlenecks in real time; encrypted API sync ensured seamless, secure data exchange across CRM, ERP and marketing platforms, enabling targeted campaigns.
Customer
SalesGo ISM
SalesGo ISM is a major Vietnamese retail-service enterprise operating 150+ outlets across 30 provinces with 2 000+ employees. They serve over 1 million unique customers annually and needed to unify fragmented sales, support and inventory data to enable a truly customer-centric operation.
Key Highlights
Unified POS, e-commerce & call-center data into Salesforce.
Automated lead assignments & approval chains, slashing manual delays.
Drill-down KPI dashboards for all teams.
Real-time analytics on customer behavior, stock levels & campaign performance.
Tailored Lightning UI for rapid adoption and minimal training.
Customer Testimonial
“The new CRM transformed our workflow—now we have full visibility and can serve customers faster than ever.”
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